Order Help

If something looks off with your order, write to us as early as possible. Small-batch drops move quickly, but we will always try to fix what can still be changed.

Before your order ships

Address edits

If your shipping address needs to be changed, contact us as soon as possible with your order number and the corrected address. We can only make edits before the parcel has been handed to the carrier.

Order cancellation

You may request a cancellation within 12 hours of placing your order. Once an order has entered packing or shipping, it may no longer be possible to cancel.

Size or style changes

If you selected the wrong size or style, contact us before fulfillment. If the requested item is still available, we can help update the order or guide you through a new checkout.

After your order ships

Tracking

Tracking details will be sent by email once your parcel ships. It can take up to 48 hours for tracking updates to appear after the label is created.

Delayed parcels

If tracking has not moved for several business days, send us your order number and tracking link. We will help check the status with the carrier where possible.

Delivered but not received

Please first check the delivery address, parcel room, front desk, mail area, and nearby pickup points. If it still cannot be found, contact us within 7 days of the delivery scan.

Damaged, wrong, or missing items

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery. Please include your order number, photos of the item, packaging, and any visible issue. If the issue is confirmed, we will arrange a replacement, refund, or another practical solution.

How to contact us

Email: support@murmurlayer.com

Please include your order number, the email used at checkout, and a short note about what you need help with. For damaged, incorrect, or missing items, include clear photos so we can review the issue faster.