murmur layer support

Shipping Policy

We are setting up murmur layer in small steps. Shipping options may be adjusted as carrier arrangements are finalized, but every order will be handled with clear tracking and customer support.

Order processing

Orders are usually prepared within 2–5 business days after payment is confirmed. During launches, holidays, or small-batch restocks, processing may take a little longer.

Shipping regions

Available shipping regions are shown at checkout. If your address is not supported at checkout, we may not be able to ship to that location yet.

Shipping rates

Shipping rates are calculated or displayed at checkout before payment. If a free shipping offer is active, it will be shown during checkout.

Tracking

Once your parcel ships, a tracking email will be sent to the email address used at checkout. Tracking can take up to 48 hours to update after the label is created.

Delivery timing

Delivery times vary by destination, carrier, customs processing, and seasonal volume. Any delivery estimate is not a guaranteed arrival date.

Customs, duties, and taxes

For international orders, customs duties, import taxes, brokerage fees, or local charges may be collected by the destination country or carrier. These charges are the customer’s responsibility unless stated otherwise at checkout.

Address accuracy

Please make sure your shipping address, phone number, and email are correct before placing an order. We can only edit an address before the order has been fulfilled.

Lost or delayed parcels

If tracking has stopped updating or a parcel appears delayed, contact us with your order number and tracking link. We will help check the status where possible.