murmur layer support

Privacy Policy

This policy explains how murmur layer collects and uses personal information when you visit the site, place an order, contact us, or interact with our store.

Information we collect

We may collect information you provide directly, including your name, email address, shipping address, billing address, phone number, order details, and messages sent to us.

We may also collect technical information such as device data, browser type, IP address, pages visited, referral source, and shopping activity through cookies or similar technologies.

How we use information

We use personal information to process orders, accept payment, arrange shipping, provide customer support, handle returns or exchanges, prevent fraud, improve the site, and send service-related messages.

Payments

Payments are processed by third-party payment providers such as PayPal and Shopify-supported payment services. We do not store your full payment card details on our own systems.

Sharing information

We share information only where needed to run the store, including with Shopify, payment providers, shipping and logistics partners, analytics providers, and service providers that help us operate the website.

Cookies

Our site may use cookies and similar technologies to keep the cart working, remember preferences, measure performance, and understand how visitors use the store. You can control cookies through your browser settings.

Retention

We keep order and customer support records for as long as needed to provide service, meet legal or accounting obligations, prevent fraud, and resolve disputes.

Your choices

You may contact us to request access, correction, or deletion of your personal information where applicable. Some information may need to be retained for legal, security, or transaction record reasons.