murmur layer support

Returns & Exchanges

murmur layer pieces are intimate garments. We keep the policy clear so every piece that leaves us stays safe, clean, and handled with care.

Return window

You may request a return or exchange within 7 days of delivery. Items sent back without approval may not be accepted.

Return condition

To be eligible, items must be:

Unworn, unwashed, and unused.
In original condition with tags and packaging.
Free from perfume, deodorant, makeup, stains, pet hair, or signs of wear.
For briefs or sets including briefs, the hygiene liner must be intact where applicable.

Items we cannot accept

For hygiene reasons, we cannot accept returns on worn, washed, altered, stained, or damaged intimate pieces. Final sale items, gift cards, and items marked non-returnable are not eligible for return unless they arrive damaged or incorrect.

Exchanges

Size exchanges may be requested within 7 days of delivery if the item is eligible and the replacement size is available. Because launch quantities are small, we cannot hold exchange stock before the return is approved.

Refunds

Once we receive and inspect the returned item, we will confirm whether the return is approved. Approved refunds are sent back to the original payment method. Original shipping fees are not refundable unless the return is due to our error.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, incorrect, or missing due to our mistake. We recommend using a trackable shipping method, as we cannot refund items that are lost on their way back to us.

Damaged or incorrect items

If something arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos. We will review it and offer a replacement, refund, or another solution depending on stock and the issue.